Refund policy

RETURN & REFUND POLICY

We stand behind the quality and craftsmanship of our curated pieces at Dwell Edit. Because we manage large-scale furniture items, we have specific guidelines for cancellations, returns, and quality claims. Please review our policy below.

1. Order Cancellations (Unshipped Items) We process orders quickly to get your furniture to you as fast as possible. You may request to cancel your order within 30 days of your purchase date, provided the product has not yet shipped.

  • Important: For cancellations that are not caused by a Dwell Edit fulfillment error (e.g., changing your mind before shipment), a 25% restocking fee will be deducted from your final refund to cover processing and warehouse reservation costs.

2. 90-Day Quality Guarantee (Shipped Items) If your item arrives damaged or experiences a manufacturing defect, we are here to make it right. Within 90 days of receiving your delivery, you may apply for a refund or a free replacement for items with confirmed quality issues.

  • In the event of a valid quality claim, Dwell Edit will cover 100% of the replacement shipping costs.

3. Exceptions & Non-Returnable Conditions Please note that our after-sales service does not apply to the following situations:

  • "Change of Mind" Returns: Once an item has been shipped and delivered, we do not accept returns or issue refunds for non-quality-related reasons (buyer's remorse).

  • Expired Warranty: Any claims submitted after the 90-day window from the date of delivery.

  • Improper Use & Damage: Damage caused by abnormal use or accidents, including but not limited to: impacts, scratches, liquid spills, unauthorized modifications, improper climate/environment, or incorrect assembly/installation.

  • Force Majeure: Damage resulting from natural disasters or unforeseen events, including fire, floods, earthquakes, lightning strikes, or abnormal voltage.

4. How to Initiate a Claim Please do not send your purchase back to the sender's address on your package without authorization. To start a quality claim or cancel an unshipped order, simply contact our dedicated team at support@dwelledithome.com with:

  1. Your Order Number.

  2. A brief description of the issue.

  3. Clear photos or videos demonstrating the defect (for delivered items).

Our team will review your request and provide you with a resolution or step-by-step instructions.

5. Refund Processing Time Once your cancellation or quality claim is approved, refunds will be processed automatically to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.